FAQ

When you analyzed your website’s traffic logs, you might have noticed a curious domain popping up: googleusercontent.com. At first glance, it can be a bit puzzling. Why is Google …

The Visitor Page Loads report may display varying IP address locations for the same visitor due to updates in the GeoIP database provided by Internet Service Providers (ISPs). When visitors …

One of the questions we’re frequently asked is: “Is it possible to acquire physical street addresses of website visitors?” This question can have a “yes” or “no …

If you are having issues with your login information you have 2 options: If you have your user ID available, you can recover your password by entering your login …

If you have an active website tracking project and your tracker collects real-time visitor statistics data, some logs are rotated, meaning the older data is gradually replaced by the new …

Customer question: What’s the difference between JavaScript and HTML visitor tracker codes? Answer: the limit in functionality when using HTML visitor tracking. Advantages of using JavaScript visitor tracking vs HTML …

Customer question: How do I determine if a website visitor is using a VPN? Solution: look for a specific icon indicator on website visitor tracking logs Detecting VPN or Proxy …

Customer question: I want to find a way to only allow unique IP addresses to visit a page. When they are returning and based on the IP, they should be …

When using PayPal as a source of funding for your subscription, there will be 2 different methods to upgrade your subscription level Upgrading monthly recurring payments subscription If you have …

delivers a wide range of features that help website owners not only collect essential website visitor IP statistics but to perform other helpful tasks, such as controlling access to website …